Do you ever get frustrated by the ‘admin’ involved with healthcare? At the very least, if you could remove one thing from your to-do list we’d bet it would be endless calls to your doctor or pharmacy to place repeat prescriptions, check on status and availability, and arrange suitable delivery dates for your healthcare provisions.
Our partnership with Bullen Healthcare aims to remove all of that, through the Bladder and Bowel Home Delivery Service. Created with the community in mind, we put your needs at the heart of everything we do, to remove the ‘annoyance’ from healthcare planning and help you get back to living the best life possible.
What makes us different?
The Bladder & Bowel Home Delivery Service is a way of ensuring you are getting the medical appliances and prescriptions that you need, when you need them. We try to help you plan accordingly, so that you always have the right level of supplies available to you.
As one of the only independent dispensing appliance contractors in the UK, we retain the unique ability to offer products from any manufacturer, to help you make sure you’re using the right appliance for you. That means that if you switch products, you don’t have to change Home Delivery service.
How does it work?
After an initial phone call with one of our friendly advisors, you’ll have a pre-arranged date for your personal contact to check how you are and go through a stock check of your current stock of appliances and medication.
They will then take your order for the next month’s appliances and prescriptions. Ordering is completely flexible on a month by month basis, which means you don’t end up stockpiling products you don’t need.
Once you’ve placed your order, it’ll be delivered to your door by your local Home Delivery Service driver, or one of our trusted courier partners.
You can contact your personal advisor at any time, whether you want to find out about different products, or discuss delivery arrangements. Your advisor is there to make sure you get exactly the service you require. Find Out More Here
Why should I use the Bladder & Bowel Home Delivery Service?
Once you’ve signed up we’ll make sure you are assigned a personal advisor so that you know what to expect, and when you’ll hear from us again. You’ll get access to our full suite of services which includes the following.
Specialist clinicians
Our clinical nursing team supports patient needs with consultations and suitability checks, to make sure any product you select is suitable for you, in the right size and specification. Find out more about our stoma nursing team.
You can also discuss your prescription requirements with our in-house pharmacist. This is particularly useful for people who use multiple medications or for those with special allergies or intolerances who may need additional support.
Ultimate choice
You’ll also be able to try products from different manufacturers, delivered with your order so that you can make sure you’re using the best products for you. Items such as hand sanitiser, wet and dry wipes, scentees. Disposable bags, bed pads and mattress protectors can also be offered with your order at no cost to make sure you’re all set.
All delivered in discreet parcels, with contactless delivery for your convenience.
Personalised support
Your dedicated personal advisor will always be on hand to take care of any queries and requests you may have. They will support and advise you and help troubleshoot any issues with your prescriptions. Each month your advisor will call to check you’re ok, take care of your order and make sure the Home Delivery Service is helping you to manage your condition.
Rapid Response
If you ever find yourself in an emergency, our Rapid Response Team is on call 365 days a year to make sure you will always have access to the items you need in the unlikely event you find yourself short one month.
Flexible approach
Our delivery service is flexible, to help you manage a life less robotic. Going on holiday? There’s no need to worry, we’ll know just how to get your delivery to you in time before you travel.
Am I eligible? How do I qualify?
Anyone with a requirement for stoma, urology or wound care can benefit from signing up for the Home Delivery Service. Our partners, Bullen Healthcare, have been providing their industry pioneering service since 1858. The products may have changed, but the core aim hasn’t; Customer first provision of appliances and prescriptions that make a real difference in changing the way you live your life.
If you are looking for an independent provider of stoma or urology products that can make your condition more manageable and convenient, then we’d love to hear from you. If you’d like to find out more, get in touch with us today.
